I just got off the phone with AppleCare once more. I was finally able to discover that the replacement to the broken replacement to the lemon was delivered by FedEx to the Lynnwood Apple Store this morning. Their resident Head Genius is slated to test the computer when he’s back from lunch, to make sure [...]
It wasn’t all torture waiting on hold for AppleCare, thanks to Zoey and the new broken computer’s built-in iSight camera. See more photos on Flickr.
(A) Too Good To Be True (B) Not Like They Used To (C) Fury Of A Thousand Tigers (D) Mercury In Retrograde (E) All of the above. I called AppleCare to talk about how the Brand-New Replacement Computer they sent me was not believing in its Brand-New Replacement Battery. I had already reset the Power [...]
All worries about Chinese New Year interfering with the delivery of the replacement MacBook Pro were needless, it turns out. This morning as Zoey and I were blearily strapping ourselves into Zoey’s minivan to make our way to preschool, I finally noticed the FedEx truck parked fifteen feet away from me in the street. The [...]
Continue reading about File Under: Under-Commit, Over-Deliver
When you absolutely, positively, have to have it in, oh, five or so days… I finally got notification that the new laptop has shipped. Via FedEx. FedEx Ground. From Shanghai China. Sigh. Oh well—at least it’s on the way.
The broken Powerbook is on its way back to Apple, and in theory the replacement MacBook Pro is or will soon be on its way to us. Today I was canceling the AppleCare warranty on the Powerbook in order to get back the prorated amount for the year remaining on the warranty. I noticed in [...]
Last night I was up late (early today, technically) editing a book using Rona’s Powerbook. Before going to bed I set it back up on her desk in the kitchen and logged in as her, leaving it on as we always do. This morning when Rona got up and went to check her email, the [...]
You can now opt to receive email updates whenever we post something here. Just scroll down a bit, to "Syndication" in the right-hand sidebar, enter your email address in the box, and click the "Subscribe me!" button. The email messages are sent through a site called FeedBlitz. This service is of course offered at no [...]
Continue reading about Site News: Email Updates Now Available
Our trusty Powerbook, purchased in February of 2005, isn’t so trusty, as it turns out. The logicboard (mainboard/motherboard) has been replaced not once, not twice, but three times now. Yes, we are on our fourth logicboard now, or we will be as soon as we get it back from the Seattle Mac Store. This latest [...]
At the big Green Ronin Publishing Annual Summit a few weeks ago, a certain product was added to the schedule for next year. This particular product has been a decade in the making, and was created by none other than Brian Hess and Yours Truly. It’s a really great game, if I do say so [...]
