I just got off the phone with AppleCare once more. I was finally able to discover that the replacement to the broken replacement to the lemon was delivered by FedEx to the Lynnwood Apple Store this morning. Their resident Head Genius is slated to test the computer when he’s back from lunch, to make sure it’s not broken as well.
I repeated my many complaints to “Joshua” (first-line dude) and “Nicole” (second-line chick). Once “Nicole” confirmed that the replacement had been delivered (a phone call which apparently took about half an hour of more holding) I asked her what Apple was willing to do to make me happy. She offered 512 MB of RAM (the amount of aftermarket memory I accidentally left in the lemon PowerBook). I suggested that 1 GB of RAM would go further toward providing me some customer satisfaction. After yet another time holding while she played some sudoku online, got some coffee from the vending machine, and painted her toenails—I mean spoke with her supervisor—she returned and agreed to 1 GB of RAM.
In theory, I’ll get a call from the Alderwood Mall Apple Store today, letting me know I can come in and switch the broken replacement for the status-to-be-determined replacement. In theory, I’ll get a 1 GB stick of RAM in the mail in a few days. In theory, my next computer will still be a Mac, but this is due to the elegance and efficiency of the operating system and the hardware (between trips to the shop), and not at all due to any feelings of satisfaction with their customer service.
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